Refund Policy

What this policy covers

This policy applies to Dex+ and any other paid feature or subscription we offer through RIGDEX. Free accounts and free features are not affected by this policy, because no payment is taken for them.

Dex+ is billed as a subscription. Depending on the plan you choose, it renews at the end of each billing period (for example, monthly or one of the longer periods offered at checkout) until you cancel.

Digital access is immediate

Dex+ is a digital service. As soon as your payment is confirmed, your subscription becomes active and the paid features are unlocked for your account.

Because access is delivered immediately and in full, a billing period is treated as consumed once it has started. This affects when a refund is available, as described below.

Cancelling your subscription

You can cancel Dex+ at any time from your account settings or through the receipt Lemon Squeezy emails you. Cancelling stops future renewals so you are not charged again.

When you cancel, you keep access to Dex+ until the end of the billing period you have already paid for. We do not automatically refund the remaining, unused part of a period that has already started.

When you can get a refund

We want you to be happy with Dex+. If something goes wrong, contact us and we will try to make it right.

You may request a full refund within 14 days of a charge if the paid features did not work as described and we were unable to resolve the problem for you. This applies to your first charge on a new subscription; it is not a way to use a full billing period and then reclaim the fee.

Refunds are generally not available for renewals you forgot to cancel before they were charged, a change of mind after you have used the paid features, partial or unused time in a billing period, or accounts removed or suspended for breaking our Terms of Service.

We may still choose to grant a refund outside these cases at our discretion. Any refund we give is for the amount charged and does not extend or reinstate your subscription.

How refunds are processed

Approved refunds are issued by Lemon Squeezy to your original payment method. We may ask Lemon Squeezy to process a refund on your behalf, and Lemon Squeezy may also process one in line with its own buyer-protection and payment rules.

Once a refund is approved, it can take several business days to appear on your statement, depending on your bank or card issuer.

How to request a refund

Email us at alkein.developments@gmail.com from the address on your account, with your RIGDEX username and the date and amount of the charge. You can also reply to the purchase receipt sent to you by Lemon Squeezy.

Please contact us before opening a dispute with your bank. A chargeback is slower for both of us, and while it is being resolved we may need to suspend the paid features on your account.

Failed payments and price changes

If a renewal payment fails, we may pause or downgrade Dex+ until payment succeeds. This does not create a refund, because no charge was completed.

We may change Dex+ pricing or plans in the future. Any change applies to future billing periods only, and we will show the current price before you buy or renew.

Your statutory consumer rights

Nothing in this policy limits any refund, guarantee, or other right you have under applicable consumer law that cannot be lawfully excluded.

This policy is governed by the laws of the Philippines, except where mandatory local consumer law that applies to you provides otherwise. Where a limitation in this policy is not permitted by the law that protects you, it does not apply to you to that extent.

Changes to this policy

We may update this Refund Policy from time to time. When we make material changes, we will update the “Last updated” date above. The version in effect when you are charged is the one that applies to that charge.